Refund and Returns Policy

Overview

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30 day risk-free money back guarantee. If you are not satisfied with the product for any reason you can get a refund within 30 days of making a purchase. Please note that any return for ANY reason is subject to a minimum 3% restocking fee. This is due to credit card processors keeping the credit card fee, even after refunding you the customer, during the initial transaction. This restock fee can be waived if the refund is credited to your Smart Parts PC customer account or refund is in the form of a gift card.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Consumable goods such as food, software, or digital downloads cannot be returned. Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.<

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items, including personal exercise hardware such as smartwatches, step trackers, etc… are non-returnable.

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To complete your return, we require a receipt or proof of purchase. This can be a paper receipt or email. In the event that you gave us your name and phone number at the time of the sale, we can lookup your purchase without the need for a paper or digital receipt.

There are certain situations where only partial refunds are granted:

  • Custom PC’s are subject to a minimum 10% restocking fee if returned for ANY reason.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 3-7 days, depending on your bank or credit card company.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time, usually within 3-7 days, before your refund is officially posted to your bank account or credit card statement.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@smartpartspc.com or call us at 520-468-2320.

Sale items

Only regular priced items may be refunded. Sale items marked as “Final Sale” cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@smartpartspc.com and send your item to: 4165 W. Ina RD, STE 104, Tucson, AZ 85741. Please do not return any items without prior authorization to do so.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, minus any restocking fee that us applicable. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. Restocking fees will still apply.

Shipping returns

To return your product, you should mail your product to: 4165 W. Ina RD, STE 104, Tucson, AZ 85741. Please do not return any items without prior authorization to do so.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping charge will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. This usually varies from 2-5 business days.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@smartpartspc.com or call us at 520-468-2320 for questions related to refunds and returns.