Remote Desktop/Phone Support

Fast and Easy Remote Desktop Connection

Describing a PC issue over the phone can be a daunting task when you really don’t know what the exact issue is with your Mac or PC. A Smart Parts PC tech provides instant, secure, and trouble-free connections between remote computers anywhere in the world. We can view and control your desktop in just seconds (with your permission of course!) Once we have connected, we can discuss the issue over the phone while seeing what you are seeing on your computer.

Privacy and Security Come Standard

We utilize the latest industry standards and infrastructure to ensure the highest level of security and privacy for our customers


US Based Support

We are a local company here in Tucson, AZ and all support is done here right from our shop. No need to worry about being transferred to someone halfway around the world.

For One-Time Remote Support:

We are available for remote sessions Monday-Friday from 7 a.m. to 7 p.m. local Arizona time. Please book your appointment ahead of time by booking your appointment online!

If you are in need of immediate assistance, please call us at 520-468-2320 during our normal in-store hours Monday -Friday 10 a.m. to 6 p.m. local Arizona Time. You can also initiate a remote session by using our chat feature on our website Monday-Friday from 7 a.m. to 7 p.m. local Arizona time.

Need Ongoing IT Support? We’ve Partnered With Fortress MSP.

With many people working from home now and the rise of small businesses being run from home, people are taking advantage of residential IT services. With a need for accessing a secure internet connection, regular data backups, and robust cybersecurity practices, your home’s technology is important, too! That’s why we have partnered with Fortress MSP to handle all of our customer’s residential IT needs. Get enterprise-level security without the giant price tag!

Learn more about Fortress MSP residential IT services pricing HERE.

Residential Help Desk and IT services include the following:

  • * Remote Support: Get fast and Immediate assistance on any managed device from a Fortress MSP tech to remotely solve any issue. Receive a 20% discount off any remote session with any monthly monitoring service. Remote support for residential customers is available during business hours. Need help after hours? Submit a help desk ticket request using our remote-managed software right from your computer.
  • * Managed Cybersecurity Service: In this day and age, cybersecurity is more important than ever. Scam calls for fake IT support from people claiming to be from Microsoft, Dell, etc.., are increasing, and it’s important that you are protected from these bad actors. With our 24/7 remote monitoring and managed virus service, we can keep you and your data as safe as possible!
  • * Cloud Backup: Most recent surveys consistently show that more than half of people said they either know someone or have recently lost data themselves. The reality is that data is lost all the time due to hardware failure, ransomware, lost or stolen devices, and even human error! We can backup your most important documents and make sure they are never lost for any reason. Need a more expansive cloud storage solution? Contact us so we can customize your data backup needs.
  • * Device Maintenance: Prolong the health of your computer and keep your computer running as fast as possible! We can maintain your computer in the background without ever interrupting your workflow.
  • * Security Patch Management: Nothing is worse than getting an automatic “restart” notification while you’re in the middle of something important. Worse yet, is getting a Blue Screen of Death after a major Windows update. Let us take away that worry. We can manage and apply all security updates and patches in the background so that you are never bothered with pesky updates at the most inopportune time, as well as push through Windows updates during off-peak hours after we have vetted those updates to be safe for your computer.

Sign up today! Have questions? Please feel free to call Fortress MSP at (614) 379-2250 or email them at